Agilent Technologies N1022A Guide de l'utilisateur télécharger pdf (Page 27)

General Information 1

Returning the Probe for Service

N2820/1A User’s Guide 27

Returning the Probe for Service

If the probe is found to be defective we recommend sending

it to an authorized service center for all repair and

calibration needs. Perform the following steps before

shipping the probe back to Agilent Technologies for service.

1 Contact your nearest Agilent sales office for information on

obtaining an RMA number and return address.

2 Write the following information on a tag and attach it to the

malfunctioning equipment.

■ Name and address of owner

■ Product model number (for example, N2820A)

■ Product Serial Number (for example, MYXXXXXXXX)

■ Description of failure or service required

NOTE Include probing and browsing heads if you feel the probe is not meeting

performance specifications or a yearly calibration is requested.

3 Protect the probe by wrapping in plastic or heavy paper.

4 Pack the probe in the original carrying case or if not

available use bubble wrap or packing peanuts.

5 Place securely in sealed shipping container and mark

container as "FRAGILE".

NOTE If any correspondence is required, refer to the product by serial number

and model number.

Contacting Agilent

Technologies

For technical assistance, contact your local Agilent Call

Center.

■ In the Americas, call 1 (800) 829- 4444

■ In other regions, visit http://www.agilent.com/find/assist

Before returning an instrument for service, you must first

call the Call Center at 1 (800) 829- 4444.

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Agilent Technologies N1022A Guide de l'utilisateur Page 27