Agilent Technologies E4438C Guide d'installation Page 125

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Troubleshooting
Contacting Agilent Technologies
1-113
Contacting Agilent Technologies
If you should have a problem with your signal generator, contact your nearest sales and service offices. Before
calling, please be prepared to provide the following information:
a complete description of the failure
is there a reported failure (Y or N) and what is the failure being reported
was the failure dead on arrival (DOA) or did the instrument work before use
the model number, all options, and serial number of the instrument
the firmware revision date
has self-test been run (Y or N)
Review the Warranty
If there is still a problem, read the warranty printed in Chapter 5. If your signal generator is covered by a
separate maintenance agreement, be familiar with its terms.
Agilent Technologies offers several maintenance plans to service your signal generator after warranty
expiration. Call your Agilent Technologies sales and service office for full details.
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