9-2 Agilent EasyEXPERT User’s Guide Vol. 2, Edition 1
If You Have a Problem
This chapter explains how to solve problems if you encounter some problems. This
chapter consists of the following sections.
• “When You Operate B1500”
• “When You Perform Measurement”
• “Before Shipping to Service Center”
• “Data Backup and Recovery”
• “B1500 System Recovery”
• “Updating EasyEXPERT”
If error occurs, find solutions in the following sections and solve problems.
However, if problems still remain, perform self-test. Also see
Chapter 10, “Error
Message.”
If Agilent B1500 fails self-test, contact Agilent Technologies.
To get the latest firmware/software/manual/support information, go to
www.agilent.com and type in EasyEXPERT in the Search field at the top of the
page.
NOTE This manual uses the following conventions.
• For Windows 7 64 bit version
<program folder>: <system drive>:\Program Files (x86)
<common data folder>: <system drive>:\ProgramData
• For Windows 7 32 bit version or Windows Vista
<program folder>: <system drive>:\Program Files
<common data folder>: <system drive>:\ProgramData
• For Windows XP
<program folder>: <system drive>:\Program Files
<common data folder>:
<system
drive>:\Documents and Settings\All Users\ Application Data
<system drive>: Drive the EasyEXPERT has been installed
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